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If your order is accepted, we will inform you by email. For more information about returns, please see our, You can track your return parcel by using the tracking number from your return label. You are responsible for the decrease of value of the returned products. Complete the return form by marking the appropriate box with the reason for your return. Use these charts to convert your shoe size from inches, US size, or Euro size. We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 15 days counted from the date when we obtain your statement on withdrawal. No. You can either create the order right away or await the refund of your returned order. It takes around 10-12 working days for us to receive and process your return. Shoe Width To make sure to get a perfect fitting pair of shoes, you also need to take shoe width into account. As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email. This chart shows men's shoe sizes in the US, UK and European measurements. You can contact: www.konsum.ch, 5. If you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse. +32 28 99 08 10 (free of charge), Email: (customer care email) klantendienst.be@eu.ecco.com. © Copyright 2017 sizeguide.net - Site design & development by Siaeva. Questions regarding a product bought in a local ECCO store, such as returning or claims, you should contact the local ECCO store where you bought your product and they will assist you in the best possible way. Shop for men's and women's shoes at ECCO® USA. The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. The product page for every item includes a description and images. You can follow your return within 48 hours, using the tracking number. You will find additional information regarding the promotion in the disclaimer attached to the code. For more information, please contact ECCO Customer Care. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect. . Step 2: Place the return form inside the box with the item. We can only accept returns purchased through this Web Site. When paying with credit card, the full purchase amount of your order is reserved on your bank account. We have extended the return period. Measuring the length of your foot can be tricky. When filling in a complaint, please enter our e-mail address legal@krm.ag, As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. We strongly encourage you to keep your receipt or postage confirmation. We will not charge your card with any amount before shipping your products, however an amount may be reserved on your card in order to ensure sufficient funds to cover the payment. Shipping is free for orders above 60 GBP. Telephone: +32 28 99 08 10. If you look at the location (URL) field at the top of the browser during checkout, you will see it begins with ‘https://’ instead of the normal ‘http://’. You can return items until 31th January 2021. Step 5: Deliver the package to your closest UPS store. Without limiting any other rights or remedies, in the event that KRM determines, that you have breached any portion of these T&C´s, or have otherwise demonstrated inappropriate conduct, KRM reserves the right, in particular, to (i) warn you via e-mail that you have violated these T&C´s (ii)cancel any orders and not allow new orders to be placed; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.

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